Light Manufacturer FAQ

Light Manufacturer FAQ

  1. What types of lighting products do you manufacture?

We manufacture a wide range of lighting products, including:

LED Bulbs and Tubes

LED High Bay Lights

LED Street Lights

LED Flood Lights

LED Panel Lights

LED Downlights

Smart Lighting Solutions

Custom Lighting Solutions

  1. Where are your manufacturing facilities located?

Our manufacturing facilities are strategically located in [Country/Region], equipped with state-of-the-art technology to ensure the highest quality standards in our lighting products.

  1. Do you offer custom lighting solutions?

Yes, we offer custom lighting solutions tailored to meet the specific needs and requirements of our clients. This includes custom designs, specific lumens output, color temperatures, and various mounting options.

  1. What certifications do your products have?

Our products are certified to meet various international standards, including:

CE (Conformité Européenne)

RoHS (Restriction of Hazardous Substances)

UL (Underwriters Laboratories)

DLC (DesignLights Consortium)

ISO 9001 (Quality Management Systems)

Energy Star

  1. How do you ensure the quality of your lighting products?

We have a rigorous quality control process that includes:

In-house testing facilities for performance and safety.

Strict quality checks at each stage of production.

Adherence to international quality standards.

Regular third-party audits and inspections.

  1. What is the typical lead time for an order?

The lead time for an order depends on the product type and order quantity. Typically, it ranges from 2 to 6 weeks. For custom orders, the lead time may be longer, which will be communicated during the order confirmation process.

  1. Do you offer warranties on your products?

Yes, we offer warranties on all our lighting products. The warranty period varies by product type, typically ranging from 3 to 5 years. Specific warranty terms and conditions can be found in our product documentation.

  1. Can you provide technical support and installation guidance?

Yes, we provide comprehensive technical support and installation guidance for our products. Our support team is available to assist with any technical inquiries, troubleshooting, and installation advice.

  1. What are your payment terms?

Our standard payment terms are typically 30% advance payment and 70% balance before shipment. We also offer flexible payment terms based on customer relationships and order sizes.

  1. Do you have a minimum order quantity (MOQ)?

Yes, the minimum order quantity varies depending on the product. For most standard products, the MOQ is usually 100 units. For custom products, the MOQ will be determined based on the specific requirements.

  1. How can I place an order?

Orders can be placed by contacting our sales team directly via email, phone, or through our website’s contact form. Our sales representatives will assist you with the ordering process, product selection, and any other queries.

  1. Do you provide samples for testing?

Yes, we provide samples for testing purposes. Please contact our sales team to discuss your sample requirements, and we will arrange for the samples to be shipped to you.

  1. What shipping methods do you offer?

We offer various shipping methods, including air freight, sea freight, and express courier services. The choice of shipping method will depend on the order size, destination, and customer preference.

  1. Can I visit your manufacturing facility?

Yes, we welcome customers to visit our manufacturing facilities. Please contact us in advance to schedule a visit, and we will make the necessary arrangements to give you a tour of our production facilities.

  1. What sustainability practices do you follow?

We are committed to sustainable manufacturing practices, including:

Using energy-efficient production processes.

Reducing waste and recycling materials.

Sourcing eco-friendly materials.

Designing products that are energy-efficient and have a long lifespan.

Feel free to reach out if you have any additional questions or need further information!